Frequently Asked Questions
What Is DeliveryGuy? DeliveryGuy is a third party restaurant delivery service and may or may not be affiliated with the locations listed. These locations is just listed for the convenience of the customer to know what locations we can deliver from in the area some locations may not be listed for no purpose or reason DeliveryGuy customers are able to choose from the items that they need delivered. Then our technology system and dispatchers pair them with an available driver. The establishments can choose to use DeliveryGuy for marketing purposes. Customers can go on DeliveryGuys website www.deliveryguyhazard.com to request for a driver to pick up an order The customer securely pays online, a dispatcher places the order with the appropriate business, a driver picks up the order, checks for accuracy and delivers it to the customers home, office, or business within 30-45 minutes. Customers benefit from this service because its fast, convenient, and affordable.
WE DO NOT GUARANTEE 45-60 MINUTES BUT 45- 60 MINUTES IS OUR GOAL TIME OR BEFORE. THIS CAN BE ALTERED WITH THE RESTAURANT COOK AND PREPARE TIME, DURING PEAK HOURS, and TRAFFIC. OUR SYSTEM TRIES TO BE AS ACCURATE AS POSSIBLE WITH UPDATES.
Do I tip my driver?
Drivers are self-employed and, as such, are not paid by the hour. So, YES--your drivers work for tips and they very much appreciate gratuity if you feel you have received good service. If you have not received good service please do not hesitate to contact a member of management at @ DeliveryGuy 606-767-1133.
Do you offer gift certificates?
Gift Certificates are available in any amount and are perfect for all occasions! Get Well Meal, for Office Rewards, or even for expecting new Moms and Dads, a gift certificate is always a useful gift. Please call 606-767-1133 and we will be happy to assist you.
IS THERE A DELIVERY FEE?
DELIVERY FEE IS $3.99 FROM 0-5 MILES FROM THE RESTAURANT OF YOUR CHOICE TO YOUR RESIDENCE OR PLACE OF BUSINESS. $0.75 WILL BE ADDED PER MILE TO THE DELIVERY FEE FOR ANY DISTANCE THAT IS MORE THAN 5 MILES OR GREATER FROM YOUR RESTAURANT OF CHOICE TO YOUR RESIDENCE OR PLACE OF BUSINESS.
WHAT IF I WANT TO CANCEL MY ORDER?
UNFORTUNATELY IF YOU DO NOT CONTACT US WITHIN 3 MIN OR UNDER THE ORDER WILL ALREADY BE PLACED AND WE CANNOT CANCEL IT.
WHAT IF I WANT TO CATER?
PLEASE CONTACT MANAGEMENT @ DELIVERYGUY AND SPEAK TO MANAGEMENT WE WILL BE HAPPY TO ASSIST YOU.
DO I TIP MY DRIVER?
Drivers are self-employed and, as such, are not paid by the hour. So, YES--your drivers work for tips and they very much appreciate gratuity if you feel you have received good service. If you have not received good service please do not hesitate to contact a member of management delivery_guy.net
PLEASE CONTACT DeliveryGuy, LLC WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES